Return & Refund Policy

At Nordshades, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.

• Be returned in its original packaging with all accessories and tags included.

• Be accompanied by proof of purchase (such as your order confirmation or receipt).

Items that show signs of wear, damage caused by the customer, or are missing original packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Clearance or final sale items

• Customized or personalized products (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or you received a defective or incorrect item.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return & Refund Policy or would like to start a return, please contact us at:

Email: toluwandrey@gmail.com